Some of the key reasons why companies have selected, and continue to select, Valuendo include:
| Our Expertise |
We
have deep experience on risk management and internal audit gained from working with multinational and local companies and having done risk management and internal audit ourselves.
As a consequence, we deliver faster and better. Moreover, we have a deep commitment to client satisfaction.
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| Our Values |
Quality-driven,
integer, innovative, practical, team-driven and social-responsible
behavior are key for how we operate. The Valuendo name itself is
directly derived from our values and commitment to our clients =
"delivering value by doing". |
| Our Business Model |
Our
business model is different than our competitors. The key elements of
our business model emphasize our added value proposition for clients.
They include:
Independence: We deliver unbiased, objective advice in the best interest of our clients. No conflicts of interest. Focus: Seven core competencies around risk and audit. It is what we do and it is all we do. Leadership: Deep experience from working with multinational & local companies. Change
Facilitation: We view change as an opportunity to define a new future
for our clients and ourselves. We enable change through proper coaching
and knowledge transfer. |
| Our Dedication to Quality |
Delivering
quality service to our clients is one of the key values at Valuendo. We
ensure that both our client's expectations and our quality standards
are met. In an effort to consistently deliver our services, we employ
the following quality control procedures:
- Established
Policies – Detailed policies have been established to outline our
quality standards and provide a basis for consistency in service.
- Quality
Assurance Responsible & Subject Matter Specialist Involvement – Our
engagements are assigned a Quality Assurance Responsible. The role of
a Quality Assurance Responsible is to consult with the team
on complex issues and provide an independent perception, outside the day-to-day professional delivery of services.
Subject Matter Specialist's are integrated by default into our service
delivery to ensure efficient and effective risk & controls
assessments in key areas.
- Coaching –
As a professional services organization, ultimately, the quality of our
services resides in the capabilities and talent of our people. As
such, we have and continue to make significant investments in the
development, along with the methodologies and tools. As mentioned
previously, Valuendo owns the intellectual capital – coaching,
training, methodology and tools – developed and used over the past 8
years.
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| Our Passion for Continuous Improvement & Innovation |
In
order to ensure that we stay focused on our performance in the context
of your expectations on an on-going basis, we use a client service
model designed to ensure we continually meet your expectations:
- Understand
Expectations – We will meet with our client contact(s) initially and at
regular intervals to understand his / her expectations and confirm
these in writing.
- Commit & Plan – Based on our discussions, we prepare a plan to respond to your expectations.
- Deliver & Improve – We listen to you as we deliver our services to ensure that we are doing what is expected.
- Measure
Results – At the end of each phase / engagement, we ask client
personnel to participate in a client satisfaction survey to rate us on
how we are doing overall and how we can continually improve.
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Our work is never standard but tailor made for each client, because of the uniqueness of each client. Furthermore, Valuendo always takes into account the continuous external and internal changes affecting any organization for each solution.
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